Last updated: 31 October 2026 (version 2)
1. About us
Reandra Investment CC, Windhoek, Namibia, trading as REANDRA IT Solutions (“Reandra”, “we”, “us”). Contact: info@reandrainvestments.com, +264 81 549 9549.
2. Definitions
- Client / you: the person or business that accepts a Quote.
- Quote: our written proposal setting out scope, price and timeline.
- Project: the work described in a Quote. Deliverables: what we hand over for that Project.
- Plan: a monthly hosting and maintenance plan (Starter, Growth or E-commerce).
- Client Content: text, images, logos, product data and other material you supply.
- Third-Party Services: services we do not control, such as domain registrars, hosting and cloud platforms, payment gateways, WhatsApp, AI providers and hardware suppliers.
- Launch: when the website or system is made live or handed over. Business Day: Monday to Friday, excluding Namibian public holidays.
- Revision Round: one consolidated list of changes to the agreed design (see section 6).
3. Acceptance
These Terms, our Refund & Cancellation Policy and our Privacy Policy form part of every Quote. You accept a Quote and these Terms by confirming in writing (including by email or WhatsApp) or by paying the deposit. If a Quote and these Terms conflict, the Quote applies for that Project. Sending us an enquiry through this website does not create a contract.
4. Services and quotes
We provide website design and development, e-commerce, mobile and web apps, AI chatbots, POS and inventory systems, business systems and IT consulting. Work not described in a Quote is out of scope and will be quoted separately before we do it. Quotes are valid for 30 days. Timelines are estimates and depend on you supplying content and feedback on time.
5. Payment
- A 50% deposit is required before work begins.
- The 50% balance is due on completion, before Launch and final handover.
- Invoices are due within 7 days of the invoice date. Monthly Plan fees are billed in advance on the 1st of each month from Launch.
- Overdue amounts bear interest at the legally prescribed rate from the due date until paid, and you are responsible for reasonable collection costs.
- We may withhold Launch, files, credentials and domain transfer until all amounts due are paid.
- We may suspend services after giving 14 days’ notice of non-payment. Fees remain payable during suspension.
- If you do not respond for 30 days after we request content, feedback or approval, the Project is treated as complete and the balance becomes due.
- Plan fees may change on 30 days’ written notice. Prices are in Namibian dollars (N$). If VAT applies, it will be shown on your Quote and invoice, and we may add VAT to future billing periods, on notice, if we become VAT-registered.
6. Your responsibilities
You agree to provide accurate information, timely feedback and the Client Content needed for the Project. You confirm that you own or are allowed to use all Client Content, and that it is lawful, and you indemnify us against claims arising from it. You are responsible for the accuracy of prices and information on your site, for your own passwords and for how you use the Deliverables.
Each Project includes two Revision Rounds. A Revision Round is one consolidated list of changes to the agreed design, sent within 5 Business Days of a preview. New features, new pages or a change of direction are new work. Additional revisions are billed at N$249 per hour.
7. Ownership and licences
On payment in full of the setup fee, Reandra assigns to you the copyright in the custom Deliverables made for you, excluding our Pre-existing Materials and Third-Party Components, and we will confirm this in a signed written assignment on request. Until full payment, you have a revocable licence to use the Deliverables.
We keep ownership of our pre-existing code, templates, tools and know-how (“Pre-existing Materials”) and grant you a perpetual, non-exclusive licence to use them as part of your website or system. Third-party fonts, images, plugins and software are licensed on their owners’ terms. We may show the finished work in our portfolio unless you ask us not to in writing.
8. Domain and hosting
The setup fee covers the build and first-year domain registration. Your monthly Plan covers hosting, maintenance and domain renewal from Launch. We register the domain in your name with Reandra as technical contact. Renewals are included while your Plan is active and paid; premium domains are billed at cost. If your Plan ends or is suspended, we are not responsible for the domain expiring. Once your account is paid up, we will transfer the domain to you on request.
9. Maintenance
Your Plan includes hosting, security updates, backups and minor content changes (small text, price or photo updates, typically up to about one hour a month, not carried over). Larger changes are quoted separately. We aim to respond to outage reports within one Business Day but do not guarantee uninterrupted availability. Backups are a convenience, not a guaranteed archive, so keep your own copies of important content.
10. Third-party services and costs
Payment-gateway fees, POS hardware, card machines, WhatsApp or SMS messaging charges, AI chatbot subscriptions, paid plugins, licences and premium domains are excluded unless your Quote includes them. They are billed at cost and are subject to the provider’s own terms. Hardware carries the manufacturer’s warranty only. We are not responsible for changes, price increases or failures of Third-Party Services.
11. Acceptable use and suspension
You may not use services we host or build for unlawful, infringing, harmful or misleading content, malware or spam. We may suspend a service immediately to stop serious harm or illegal activity, and after 14 days’ notice for non-payment. To report unlawful content on a site we host, email info@reandrainvestments.com.
12. AI chatbots
Answers from AI chatbots are generated automatically and may be incomplete or inaccurate. Where we build a chatbot for you, you are responsible for its knowledge base, for reviewing its configuration and for decisions based on its output.
13. Your customers’ personal information
Where we process personal information on your behalf (for example in an online store, POS, inventory system or chatbot), we act only on your instructions, keep it confidential and reasonably secure, use only reputable providers, and delete or return it when our services end. You are responsible for having a lawful basis to collect it and for your own privacy notice.
14. Confidentiality
Each of us will keep the other’s non-public business information confidential and use it only for the Project. This does not apply to information that is public or that the law requires us to disclose. This section continues after the contract ends.
15. Warranty
We fix defects in our own work reported within 30 days of Launch at no charge. Apart from that, our services are provided without other warranties, including that they will be error-free or achieve a particular business result.
16. Cancellation and termination
Either party may end a Plan on 30 days’ written notice. We may terminate immediately for a material breach that is not remedied within 14 days of written notice. On termination, all unpaid amounts become due; once they are paid, we will provide an export of your website files within 14 days. Refunds of setup fees and deposits follow our Refund & Cancellation Policy.
17. Limitation of liability
Our total liability under a Quote is limited to the fees paid for that Quote and, for Plans, to the fees paid in the 12 months before the claim. We are not liable for indirect or consequential loss, loss of data, profits or business, or failures of Third-Party Services, except where caused by our gross negligence or wilful misconduct. Nothing in these Terms limits liability that cannot lawfully be limited.
18. Events beyond our control
We are not responsible for delays or failures caused by events beyond our reasonable control, including power failures, internet or provider outages, natural events and government action. Payment for services already delivered remains due.
19. Disputes and governing law
These Terms are governed by the laws of the Republic of Namibia. Disputes are first raised in writing and discussed in good faith for 14 days. If unresolved, they may be referred to mediation in Windhoek, failing which the Magistrates’ Court or High Court in Windhoek has jurisdiction. Either party may still seek urgent relief.
20. General
- If any part of these Terms is unenforceable, the rest remains in force.
- The Quote, these Terms, the Refund & Cancellation Policy and the Privacy Policy are the entire agreement.
- Not enforcing a right is not a waiver of it.
- We may use subcontractors and remain responsible for their work.
- Email to the addresses on the Quote counts as written notice.
- Changes to these Terms apply to new Quotes, and to existing Plans 30 days after notice. Sections that by their nature should survive termination continue to apply.
21. Contact
Questions: info@reandrainvestments.com | +264 81 549 9549