Last updated: 31 October 2026 (version 2)
Key terms
- Work begins when we start design after receiving your deposit and content.
- Design approval is your written OK (email or WhatsApp) of the homepage design.
- Website packages (Starter, Growth, E-commerce) follow section 1. Quoted projects (chatbots, apps, POS, inventory systems, consulting) follow section 3 unless the Quote says otherwise.
1. Website packages
- Before work begins: full refund of the deposit.
- After work begins but before design approval: 50% of the deposit is refunded; the rest is applied to the discovery, design and setup work already completed.
- After design approval: no refund, because the deposit has been applied to work delivered.
- After Launch: no refund.
2. Monthly plans
- Cancel any time with 30 days’ written notice.
- No refund for the current month.
- Services continue until the end of the notice period.
3. Quoted projects
- Deposits are applied to discovery and development work once development has begun and are then not refundable.
- Milestone payments are not refundable once the milestone is delivered.
4. General
- Third-party costs already paid on your behalf (such as domains, licences or hardware) are deducted from any refund.
- Approved refunds are paid within 14 days to the account that paid us.
- If you abandon a Project after design approval, the 30-day no-response rule in our Terms of Service applies.
- Starting a chargeback while a refund request is open is a breach of our Terms.
- Where the law gives you a cooling-off right, by asking us to start work within that period you agree that the right no longer applies once work has started.
5. Disputes
If you are unhappy with our work, contact us first at info@reandrainvestments.com. We will work with you to resolve it within 14 days, following the dispute process in our Terms of Service.