Last updated: 31 October 2026 (version 2)
1. Who we are
This website is operated by Reandra Investment CC, Windhoek, Namibia, trading as REANDRA IT Solutions. We are responsible for the personal information described here. Contact: info@reandrainvestments.com, +264 81 549 9549.
2. What we collect
- Contact form: name, business name, email, phone, the service you are interested in, your message, the page you sent it from, whether you ticked the optional updates box, and the IP address recorded by our form provider.
- WhatsApp, phone and email: your number or address, WhatsApp profile name and the content of your messages. Our WhatsApp and email links pre-fill an editable message so we know which service you asked about.
- Clients: billing details, project content and any account logins you give us.
- Your customers’ data: information held in websites, stores, POS, inventory systems or chatbots we build or host for a business (see section 10).
- Technical data: images on this site load from Unsplash, which receives your IP address and browser details. Our fonts are hosted on our own site. Google Analytics data is collected only if you accept analytics cookies.
- AI chat: messages you send to our chat assistant, if you use it.
3. Why we use it
- To reply to enquiries and prepare quotes, because you asked us to.
- To deliver, support and bill our services, under our contract with you.
- To keep business records and protect our legal rights.
- To understand how visitors use the site (analytics), only with your consent.
- To send occasional updates, only if you tick the optional box. Every update includes a way to unsubscribe.
5. International transfers
Our providers store data outside Namibia, including in the United States, the United Kingdom and the European Union. We use providers whose data processing agreements include recognised transfer safeguards, such as Standard Contractual Clauses.
6. How long we keep it
- Enquiries that do not become projects: deleted within 12 months of our last contact.
- Client records, quotes and invoices: for the project or Plan and afterwards for as long as tax and company law requires.
- Website files and backups: up to 90 days after a Plan ends.
- Logins you share: deleted at handover. Please change them after Launch.
7. Security
We use access-controlled accounts with two-factor authentication, encrypted connections (HTTPS) and limited access. Contact-form submissions can only be read by us. No system is completely secure, but if a breach is likely to affect you, we will tell you without undue delay.
9. Your rights
You can ask us to give you a copy of your information, correct it, delete it, stop sending you updates, or withdraw a consent you gave. Email info@reandrainvestments.com. We reply within 14 days and may need to verify your identity.
10. Data we process for clients
When we build or host a website, store, POS, inventory system or chatbot for a business, that business decides what it collects about its customers. We process that information only on its instructions. If you are one of its customers, please contact that business first.
11. Children
Our services are for businesses and adults. We do not knowingly collect information from children under 18.
12. AI chat assistant
Our chat assistant is automated and provided by Asyntai. It may give incomplete or wrong answers, so please confirm prices and commitments with us directly. Conversations are stored by the provider and shared with us. Do not enter passwords, ID numbers or payment details in the chat.
13. Complaints and changes
If you are unhappy with how we handle your information, email info@reandrainvestments.com and we will respond within 14 days. You may also approach the competent authority once one is established under Namibian law. We may update this policy; the version and date at the top show the latest changes.